Some of our CRM projects
Our CRM services are designed to help businesses streamline customer management, enhance engagement, and drive growth by implementing and optimising powerful, user-friendly CRM platforms tailored to their unique needs.
Open University - Salesforce Setup
We successfully implemented Salesforce Sales and Marketing Cloud for the Open University, transforming their customer engagement and communication strategies.
The project involved creating a unified platform to streamline multi-channel communications and enhance personalised interactions with prospective and current students.
By integrating Salesforce technologies, we introduced a new customer journey approach that improved efficiency and delivered a more impactful experience for their audiences.
Our CRM builds
CRM Setup
We have extensive experience in building/upgrading CRM platforms for customers including Open University, Mumble Books, Hair Extension Cave, and others.
We have experience implementing via various CRM platforms including Zoho, Salesforce, HubSpot, Dynamics, CapsuleCRM, and Monday.com.
Mumble Books - Custom CRM Setup
We built a custom CRM for Mumble Books, designed to centralise all their customer data from multiple eCommerce platforms into one unified system.
This solution streamlined their operations by providing a single view of customer interactions, purchase history, and engagement metrics, enabling better decision-making and personalised marketing efforts.
The custom CRM not only improved efficiency but also empowered Mumble Books to deliver a more cohesive and tailored experience for their customers across all channels.
Salisbury Chamber of Commerce - Management and Support
We provided support for CapsuleCRM and Zoho CRM to help automate key processes within the Salisbury Chamber of Commerce.
This included streamlining member management, event registrations, and communication workflows, reducing manual effort and improving overall efficiency.
By integrating and optimising these CRM platforms, we enabled the Chamber to focus more on engaging with members and delivering value to the local business community.
CRM Services
CRM Consultation and Strategy
CRM Implementation
Custom CRM Development
CRM Integration
Integrating your CRM with existing tools like email platforms, eCommerce systems, and marketing software for a unified workflow
Data Migration Services
Ensuring a smooth and secure transfer of customer data into your new CRM system without any loss or disruption
Process Automation
CRM Customisation
Sales Pipeline Management
Customer Segmentation
Setting up advanced customer segmentation within the CRM to enable targeted marketing and personalised communication
Reporting and Analytics
Implementing customised reporting tools to provide insights into customer behaviour, sales performance, and campaign success
CRM Support and Maintenance
CRM Training and Onboarding
Marketing Automation Integration
Customer Feedback Management
Setting up tools to capture, analyse, and act on customer feedback directly through your CRM platform
Scalable CRM Solutions
Designing and implementing CRM systems that grow with your business, ensuring long-term value and adaptability
Blue Spark Publishing - Social Automation Platform
Blue Spark Publishing needed a way of advertising their hundreds of hobby/sports websites in an automated way. We implemented a platform that took inputs like Google News, content searches, and procured data, and converted them into social sharing posts for auto sharing on Facebook, Twitter, LinkedIn, Reddit, and Tumblr. The whole process was heavily automated to speed up output and create consistent marketing materials.
Packitsafe - Custom CRM Setup
We developed a custom CRM for Packitsafe to centralise and manage their communication with customers across multiple channels, including email, phone, and social media.
This system provided a unified view of customer interactions, enabling their team to track conversations, improve response times, and deliver consistent messaging.
By streamlining communication workflows, the CRM enhanced Packitsafe’s customer relationships and supported their goal of providing exceptional service across all touchpoints.
Latest Posts
Developing Omnichannel Marketing Strategies with Real-Time Data Synchronisation Tools
Omnichannel marketing has rapidly evolved from an industry buzzword to an essential philosophy for modern businesses. Today’s consumers engage with brands across multiple touchpoints – social media, websites, mobile apps, brick-and-mortar stores, email, and beyond. To deliver seamless and consistent experiences, organisations must coordinate marketing efforts so that each channel complements the others. However, managing data and customer interactions across these channels presents a formidable challenge.
How CRM Systems Drive Data-Driven Decision Making
In today’s competitive business landscape, organisations that harness data effectively are the ones that stay ahead. At the heart of this capability lies the Customer Relationship Management (CRM) system — a powerful tool that goes far beyond simply storing customer contact information. CRM systems are now central to driving data-driven decision making, providing businesses with the insights they need to grow, adapt, and thrive.
5 Signs It’s Time to Upgrade Your CRM System
A Customer Relationship Management (CRM) system is the backbone of many modern businesses, streamlining operations, improving customer engagement, and driving revenue growth. However, as your business evolves, the CRM that once served you well may no longer meet your needs. Clinging to an outdated or inadequate CRM can hinder productivity, frustrate your team, and even cost you valuable customer relationships.
The Role of AI in modern CRM Systems
In recent years, Artificial Intelligence (AI) has become a transformative force across industries, revolutionising how businesses operate, make decisions, and engage with their customers. In the realm of Customer Relationship Management (CRM), AI has introduced a new level of intelligence and automation that is enhancing customer experiences, boosting operational efficiency, and enabling data-driven insights. By embedding AI capabilities into CRM systems, businesses can harness the power of machine learning, natural language processing, and predictive analytics to deliver a more personalised, responsive, and efficient customer experience. In this blog post, we’ll explore the vital role AI plays in modern CRM systems and how it is shaping the future of customer relationship management.
Maximising ROI from Your CRM System: Best Practices
A Customer Relationship Management (CRM) system is one of the most powerful tools a business can use to foster better relationships, streamline operations, and drive growth. However, like any technology investment, a CRM system only delivers optimal results when it is properly implemented, managed, and integrated into the broader business strategy. The key to getting the most out of your CRM lies in maximising its Return on Investment (ROI).